Apple Authorised Service Provider - iCare Reviews in Kalathipady, kottayam
iCare Reviews
The staff there is friendly and explain everything very thoroughly.
Really good service and customer dealings
(Translated by Google) Rejin reghu swornma namaskar 🙏🙏🙏
(Original)
Rejin reghu swornmma namaskar🙏🙏🙏
I visited here to get my sister's iPhone 14 serviced due to a green line issue. Getting the service done was a real task.
First, they refused to service the phone because of a minor scratch near the charging port. We had to contact Apple customer service, and after some effort, they finally agreed to replace the screen free of charge.
It was a Herculean task compared to dealing with Samsung.
Disappointed, I filed a complaint through the Apple Support coustmer care and explained the whole situation in detail.
To my surprise, within a day, a senior advisor reached out to me. They were polite, professional, and actually listened. After running a few diagnostics remotely, they confirmed a hardware issue and arranged a replacement device without any hassle. The entire process after that was smooth and stress-free.
While the initial experience was frustrating, I’m really impressed with how Apple handled the complaint. They took responsibility and made sure I felt heard and valued as a customer.
Thank you, Apple, for turning things around and proving why you're known for great customer service!
(Translated by Google) Ente Iphone 13 nte display update kaznju poyathukond (warranty out) aanelm , oru diagnosis report n aayi ivde aanu koduthath . Nalla oru thalavedhana pidicha parupadi aanu but ivdathe staff valare professional ayit support cheythu throughout. Moreover nte apple account id vare marann poyarn🙂. But ivdethe staff nte geniune help kond mathram aanu display matty kitti athum free of cost. For that apple customer care il vilich karyangal samsarichu nokkuka for the exception nd they gave it to me.
if there is no physical damage, liquid issues, (ini ondelm) anyone can approach them without a second thought for related issues.
❤️
(Original)
Ente Iphone 13 nte display update kaznju poyathukond (warranty out) aanelm , oru diagnosis report n aayi ivde aanu koduthath . Nalla oru thalavedhana pidicha parupadi aanu but ivdathe staff valare professional ayit support cheythu throughout. Moreover nte apple account id vare marann poyarn🙂. But ivdethe staff nte geniune help kond mathram aanu display matty kitti athum free of cost. For that apple customer care il vilich karyangal samsarichu nokkuka for the exception nd they gave it to me.
if there is no physical damage, liquid issues, (ini ondelm) anyone can approach them without a second thought for related issues.
❤️
Fast and efficient service,friendly customer service executives
i have recently changed my Battery on my iphone 12 Mini. I am so much delighted to received the excellent service.